Terms of Service

Effective Date: July 27, 2026

Welcome to Silence Online Shop. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Eligibility

By using this website, you represent that you are at least 18 years of age or have permission from a parent or legal guardian to use this website and make purchases.

2. Products and Pricing

We strive to display our products, descriptions, and pricing as accurately as possible. However, we do not guarantee that product descriptions, images, colors, pricing, or other content are error-free, complete, or current.

We reserve the right to:

• Correct errors or inaccuracies at any time.

• Change product pricing without prior notice.

• Modify or discontinue products without notice.

• Refuse or cancel any order for any reason.

If your order is canceled after payment has been received, you will receive a full refund.

3. Orders

We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized activity, pricing errors, inventory issues, or violations of these Terms.

Orders may also be canceled due to payment verification issues or circumstances beyond our reasonable control.

4. Payment

All payments must be completed before orders are processed and shipped.

By providing payment information, you represent that you are authorized to use the selected payment method.

5. Shipping

Shipping times provided are estimates only and are not guaranteed.

Once an order has been transferred to the shipping carrier, delays caused by the carrier, customs, weather, or other events outside our control are not our responsibility.

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to an incorrect address provided by the customer.

6. Returns and Refunds

Your purchase is subject to our Return & Refund Policy.

Except where required by applicable law, all sales are final. Please review our Return & Refund Policy before placing an order.

7. European Union Customers

If you purchase products that are shipped to the European Union, you may have additional rights under applicable consumer protection laws. Nothing in these Terms limits or excludes any mandatory legal rights that cannot be waived under applicable law.

8. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, designs, videos, product descriptions, and trademarks, is the property of Silence Online Shop or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or use our content without our prior written permission.

9. Prohibited Uses

You agree not to:

• Use the website for any unlawful purpose.

• Attempt to interfere with the security or functionality of the website.

• Upload malicious software or harmful code.

• Infringe upon the rights of others.

• Use automated systems to scrape or collect data from the website without permission.

10. Disclaimer of Warranties

To the fullest extent permitted by law, this website and all products and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted access to the website or that it will be free from errors or viruses.

Nothing in this section limits any consumer rights that cannot be excluded under applicable law.

11. Limitation of Liability

To the fullest extent permitted by law, Silence Online Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to indemnify and hold harmless Silence Online Shop, its owners, employees, affiliates, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from your violation of these Terms or your misuse of the website.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Puerto Rico and, where applicable, the laws of the United States, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer rights available under the laws of your country of residence.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes become effective immediately upon posting to our website unless otherwise required by law.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Silence Online Shop
Email: Techsupportsilence@gmail.com